February 13, 2015

Gateway Metals, Inc., (GMI) “Customer Service Philosophy”

When tool steel and mold steel customers engage with GMI for a quote or an order, they begin to experience the GMI "Customer Service Philosophy".  This philosophy revolves around the process of getting help before, during, and after a purchase.  It is the experience we deliver and the promise we keep day in and day out.  Know that when you inquire with GMI, your inquiry will be quoted promptly (within minutes).  GMI is able to do so because we stock over 2,000,000 pounds of tool steel and mold steel in our 50,000 square foot St Louis facility while operating three shifts.  The voluntary nature of our employees to do their very best is because they want to exceed our customer's expectations, including:

  1. Very quick quotes
  2. Prompt, accurate shipments (usually with in 1-2 days)
  3. Same day service (as needed)
  4. After purchase commitment should something go wrong
  5. Flexible, knowledgeable employees that care and assist our customers from start to finish

Give GMI an opportunity on your next tool steel or mold steel requirements.  It is always our privilege to serve you. 

9550 Watson Industrial Park
St. Louis, MO 63126
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